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Frequently Asked Questions
Your order is prepared exclusively for you and then sent on its way by our partner. Usually, your delivery arrives within 6 to 10 business days after shipping.
Please understand: In cases of exceptionally high demand or unforeseeable events such as delivery delays or strikes, it may occasionally take a little longer for your package to arrive.
Regardless, your 14-day right of withdrawal naturally remains in effect – you can find all the details in our cancellation policy.
Just send us an email at support@goldhainundco.de or use the contact form on our website.
Our support team will then guide you step by step through the return process.
You can return a product for any reason within 14 days – guaranteed and without questions.
We do not charge a return fee.
The customer only bears the cost of the return label.
For all further details, we would like to refer to our right of withdrawal.